Deputy Minister of International Trade and Industry Datuk Mukhriz Mahathir said when such an offer arises, they now recommend them to go and set up such centres elsewhere like in India, for example.
"Such investments where it requires low paying jobs are not suitable for Malaysia because we cannot fill in the low income jobs like how some other countries can.
"Instead, what we are looking for is capital intensive technology investments from companies such as Shell," he told reporters after launching the Shell Business Service Centre in Cyberjaya, yesterday.
Does the minister realize, good conversationists at call centres take home four figure pay weekly? Could it be due to the fact that he does not speak effectively as his sister, Marina, not to mention his father, he is not able to appreciate that unique talents are required at call centres. Typical advertisements for call center executives are appended below to provide a proper perspective:
The Role:
You understand the importance of customer service excellence and enjoy working as part of a team. You appreciate the customer service challenges and seriously regards it as a career.
For this role, you must have at least two (2) years working experience in the service industry. You must be pleasant, patient, have empathy and good listening skills. You derive job satisfaction by providing solutions to customer's problems. You are able to conserve clients and can supervise and train staff to achieve customer service excellence.
For this role, you must have at least two (2) years working experience in the service industry. You must be pleasant, patient, have empathy and good listening skills. You derive job satisfaction by providing solutions to customer's problems. You are able to conserve clients and can supervise and train staff to achieve customer service excellence.
Our Requirements:
Responsibilities:
Requirements:
Highly initiated and responsible, good analytical thinking, able to work under pressure and overtime, hardworking and able to meet tight deadlines.
Fluent spoken and written English. Additional languages such as Mandarin or Cantonese are an advantage
A good team player and committed to self-development and growth Fresh graduates are encourage to apply - FULL TRAINING PROVIDED
Want to exceed performance expectations while having fun doing so
Able and willing to embrace the following work values consistently, every time, and be measured on it: Responsive, trustworthy, international, creative and courageous
Required language(s): Chinese, English Applicants should be Malaysian citizens or hold relevant residence status.
In another aspect, it is reported that Shell has reduced its presence in Malaysia against which the minister may have to explain.
If you think you have what it takes, we would like to hear from you.
An attractive remuneration awaits the right candidate.
Ensure consistent delivery of high quality services to customers through preparation of documents and
handling calls from customers. Responsible to receive process and respond to customers inquiries in a professional and prompt manner.
Responsible to take incoming telephone enquiries or through emails, on problems or complaints from customers relating to a range of specified products or services, with the objective resolving the customer's issue as quickly as possible.
Following up on the feedback, escalation within internal department and customers.
Responsible to receive process and respond to customers inquiries in a professional and prompt manner.
Transaction in accordance with customers' instructions and in compliance with The company operational instructions.
Enthusiastic and self motivated with a desire to achieve excellent service
Good command of spoken and written English Language, Bahasa Malaysia and Mandarin. Ability to speak in local Chinese dialects is an added advantage
Good interpersonal and problem solving skillsCustomer Care Consultant (MYR 1700 - 3200)
Call Centre Executive
No comments:
Post a Comment